How to get money back if your flight is delayed
Check if you’re eligible for compensation and follow our simple steps to submit a claim.
Your Rights
Your Rights News
News and tips on credit cards, loans, mortgages and other money matters
Switch layoutLatest
What are your rights when buying on online marketplaces?
Online marketplaces are great… until there’s a problem with your purchase. We explain when you have the right to a refund, so you know where you stand.
Your Rights
What are your rights when returning a gift?
From mis-sized sweaters to duplicate video games, there are all sorts of reasons to return a gift. But are you entitled to a refund, exchange, or even to be able to hand over your unwanted items? We find out.
Your Rights
What are your rights if your Christmas gifts are faulty?
If you're planning for the worst and you're not sure what you can do about a faulty festive gift, we've laid out all your options for you.
Your Rights
What are my rights if my online order is late, missing, or faulty?
Get clued up on your consumer rights and find out what to do if your online purchase doesn’t arrive as, or when, expected.
Your Rights