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Why impartial debt advice is crucial before considering an IVA

Adele Kitchen

By Adele Kitchen

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If you’re feeling overwhelmed by debt, you’re definitely not alone. A recent study by the Insolvency Service has shed some light on why it’s super important to seek impartial debt advice before getting an Individual Voluntary Arrangement (IVA).  

What is an IVA? 

An IVA is a formal agreement with your creditors, designed to help you repay some or all your debts, over five or six years. 

Interest will be frozen on your debts during this time, but your IVA provider will usually charge fees for their service. Making reduced payments can make debt more manageable, but it will affect your credit rating. 

What did the research find? 

60% of the 310 IVAs that were looked at showed signs of poor practice. Here are some of the issues that were uncovered:

  • lack of clarity: the terms of the IVA weren’t always explained clearly to help people understand them
  • inaccurate recording: income and spending details weren’t always right
  • misleading information: some people were incorrectly told that other debt solutions wouldn’t work for them  

Who can get an IVA? 

Whether you’re eligible for an IVA will depend on your individual circumstances and the provider you use. As a rule of thumb, you need to: 

  • live in the UK 
  • have non-priority unsecured debts (like personal loans, credit cards or overdrafts) 
  • owe at least two different creditors  
  • have spare cash to pay into your IVA - but not enough to cover your normal monthly debt repayments   

Is an IVA right for me? 

Claire Hardgrave, Head of Insolvency Practitioner Regulation at The Insolvency Service, put it perfectly: “While IVAs can work well for many, if an IVA is unsuitable it can leave people struggling with their household budget, being in debt for longer, or even taking on more debt to make their IVA payments.”  

Can my IVA provider offer debt advice? 

No, Insolvency Practitioners can’t advise you about other debt solutions that could be a better fit for you. They are only licenced to provide IVAs.  

Why you should seek proper debt advice 

An IVA can be a useful way to regain control over your finances, but you won’t know if it’s the right choice for you without proper debt advice.   

Anna Hall from the Money and Pensions Service emphasises how beneficial this is: "A debt adviser will treat everything you say in confidence, never judge you, and will suggest ways of dealing with debts that you might not know about."  

So, before choosing a debt solution, make sure you understand all your options first.  

Steps to improve IVA services 

In light of the research findings, the Insolvency Service say they’re working with industry regulators to ensure that people struggling with debt get the best advice possible. They’re planning to: 

  • put together new advertising rules 
  • simplify the IVA process 
  • give more information to people before they enter an IVA 
  • offer better training for staff at insolvency companies  

Where can I get impartial debt advice?  

You can get free, impartial advice from: Citizens Advice, Money Helper, Money Wellness, National Debtline or StepChange. 

Disclaimer: We make every effort to ensure that content is correct at the time of publication. Please note that information published on this website does not constitute financial advice, and we aren’t responsible for the content of any external sites.

Adele Kitchen

Adele Kitchen

Personal Finance Writer

Adele is a personal finance writer with more than 10 years in the finance industry behind her. She writes clear and engaging guides on all things loans for Ocean, as well as contributing blogs to help people understand their options when it comes to money.

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