Accessibility Statement

If you need support with any of our products, we’re here to help. Our contact us page outlines all the ways you can get in touch.

You can request your communications to be sent to you in large print or Braille by contacting the team.

If you’re experiencing financial difficulties and need assistance, get in touch. We can direct you to free financial advice through organisations like StepChange or Citizens Advice.

Digital Accessibility

We aim to make our website easy for all users to perceive, navigate, and operate.

The World Wide Web Consortium (W3C) created the Web Content Accessibility Guidelines (WCAG) to outline how the web can be made accessible to all individuals.

We currently aim for a WCAG 2.1 level AA across our website.

This means you should be able to:

• Change colours, contrast levels, and fonts from your browser
• Zoom in up to 400% without text spilling off the screen
• Navigate most of the website using a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader

Some accessibility features include:

Alternative (alt) text

Most of our website has alternative (alt) text to explain the contents of images for those using screen readers.

Keyboard friendly

We strive to make our website fully accessible to those using only keyboard. Keyboard-only users should be able to navigate our website and complete our application forms without the need for a mouse.

Semantic HTML

We aim to use correct and semantic HTML where possible, improving usability for users with assistive technologies to perceive, navigate, and operate our site.

Plain English

We avoid jargon in all our content. Everything we write should be easy to understand without having to be reread. We're continuously updating our content to ensure it's as clear and accurate as possible.

Areas we’re looking to improve

We have identified accessibility issues on parts of this website which we’re looking to address in future updates. Examples include:

• Update elements on our site to fit the new WCAG 2.2 guidelines
• Some error messages may not be communicated clearly to assistive technology users
• Some pages may have illogical heading structure
• Some elements may not be catered to users who prefer less motion or animations
• Some elements may be difficult to use in high contrast mode
• Keyboard-only users may have some difficulty with some form elements

We're committed to improving the accessibility on our site and factoring these issues into our on-going updates.

Reporting accessibility problems on this website

We’re always looking to make our website more accessible. If you find any issues that aren’t listed on this page, contact the team at [email protected].